How we handle your information
Last updated: September 2026
This policy explains how 4Drive Austria collects, uses and protects personal information when you use our website or contact us. We respect your privacy and handle data in accordance with applicable regulations.
4Drive Austria operates the website 4driveaustria.com, connecting customers with local vehicle providers across Austria. Our registered address is Innere Stadt, Vienna, Austria. For privacy enquiries, contact us at [email protected].
We act as booking service between customers and local rental companies. Each rental agreement is concluded directly between you and the provider that hands over the vehicle.
When you visit our website, we collect limited information automatically. Server logs record your IP address, browser type, pages visited and timestamps. This technical data helps us maintain site security and troubleshoot issues.
If you submit a contact form or review, we collect the information you provide: name, email address and message content. Reviews may include your rating and comments about your experience. We do not collect this information unless you voluntarily provide it.
We do not ask for sensitive personal data through our contact forms. Any information you include in free-text fields is your responsibility.
When you make a booking through our platform, the information you enter is processed by our booking system and shared with the local rental company that will provide the vehicle. This includes your name, contact details, licence information, travel dates and vehicle selection.
The rental company uses this data to prepare your rental agreement, arrange vehicle handover and fulfil the contract. They act as independent data controllers for the information needed to complete your rental.
Payment data is handled by secure payment processors. We do not store full card numbers on our servers. The booking advance is processed online, and the rental company will inform you about accepted payment methods for the remaining balance and any security deposit.
Our website uses cookies and similar technologies. Essential cookies enable basic site functions like navigation and secure areas. Analytics cookies help us understand how visitors use the site, which pages are popular and where improvements are needed.
We may use web analytics tools to track aggregated visitor behaviour. These tools collect data such as page views, session duration and referral sources. The information is anonymised or pseudonymised where possible.
You can control cookies through your browser settings. Disabling certain cookies may limit some website features.
We use your information for specific, legitimate purposes. Contact form data allows us to respond to your enquiries and provide customer support. Review submissions help other customers make informed decisions and allow us to improve our service.
Booking information is used to process your reservation, coordinate with the rental company and send you confirmation details and vouchers. We may contact you about your booking if clarification is needed or if there are changes to your reservation.
Technical data helps us analyse site performance, diagnose problems and protect against misuse or security threats. We do not use your personal data for automated decision-making or profiling.
We share booking information with the rental company that will provide your vehicle. They need this data to prepare the rental agreement and arrange handover. Each rental company is responsible for how they handle your information during and after the rental period.
We may share data with service providers that support our website operations, such as hosting services, payment processors and email platforms. These providers act on our instructions and are bound by confidentiality obligations.
We do not sell or rent personal information to third parties for marketing purposes. We may disclose data if required by law, to enforce our terms or to protect the rights and safety of 4Drive Austria, our users or others.
We retain personal information only as long as necessary for the purposes described in this policy. Contact form data and reviews are kept for a reasonable period to provide ongoing support and maintain service quality.
Booking records are retained for several years to comply with legal obligations, resolve disputes and maintain transaction history. After the retention period expires, we securely delete or anonymise personal data.
Technical logs and analytics data are typically retained for shorter periods and then deleted or aggregated.
You have rights regarding your personal information. You may request access to the data we hold about you, ask for corrections if information is inaccurate or request deletion where legally permissible.
You can object to certain processing activities or request that we restrict how we use your data. If you provided information based on consent, you may withdraw that consent at any time.
To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe. Note that some requests may be limited by legal obligations or legitimate interests.
If you believe we have not handled your data properly, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
For questions about this privacy policy or how we handle your information, email us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM to 8:00 PM (GMT+1).
We may update this policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page shows when the policy was last revised. Continued use of our website after changes indicates your acceptance of the updated policy.