Everything you need to know before you drive
Making a reservation through 4Drive Austria is straightforward. Select your location, dates and vehicle type, then complete the online form. You receive a voucher by email with all details including the local company contact information and pickup instructions.
Choose your pickup location, dates and vehicle on our website. Fill in driver details and pay the booking advance online with a debit or credit card. You will receive a confirmation voucher by email within minutes containing the local company details and pickup instructions.
You need the main driver's full name, date of birth, email address, phone number and driving licence details. If adding extra drivers, their information is collected at pickup. Flight details are optional but help if you are collecting from an airport terminal.
Yes, contact us at [email protected] with your booking reference. Changes depend on availability and may affect the total amount. We process modifications as quickly as possible, usually within a few hours during office hours.
When you book online, you pay an advance amount by card to secure the vehicle. The remaining balance is settled when you collect the keys. The accepted payment methods for the balance vary depending on the specific vehicle you have reserved.
You pay a booking advance online when you confirm the reservation. This amount is clearly shown during checkout. The remaining balance is due when you collect the vehicle. The advance secures your booking and is part of the total cost.
The online booking advance must be paid by card - debit or credit card. We do not accept cash payments online. For detailed information about accepted card types and payment processing, visit our payment methods page.
The balance is paid when you collect the vehicle. Accepted payment methods depend on the specific vehicle you booked and are stated in your confirmation voucher and during the booking process. Options typically include debit card, credit card or cash. Check your voucher for the exact requirements for your reservation.
The local company may place a security hold on a card at pickup. This is a temporary block, not a charge. The amount and card type required depend on the specific vehicle. Some vehicles do not require this hold at all.
It depends on the vehicle you book. Some vehicles require a credit card in the main driver's name for a security hold at pickup. Others accept a debit card or require no security hold at all. The requirement is shown clearly during booking and in your voucher. If you do not have a credit card, look for vehicles that state alternative requirements.
The security hold is a temporary block on your card, not a charge. The amount depends on the vehicle and covers potential damage or policy violations. It is released after you return the vehicle in the agreed condition, typically within 7-14 days depending on your card issuer. If you use a debit card and are concerned about available funds, consider increasing your card limit before pickup.
No. Any card used for the security hold must be in the main driver's name. The person collecting the vehicle must present their own valid card matching their driving licence and booking details.
You need a valid driving licence and identification at pickup. The local company checks these documents and adds them to the rental agreement. Age and licence requirements vary by vehicle type, so confirm eligibility during booking.
Bring your valid driving licence held for the minimum period stated in your voucher, a passport or national ID card, and the card used for payment if applicable. If your licence is not issued in the European Union, an International Driving Permit is recommended. All documents must be original - photocopies are not accepted.
Minimum age varies by vehicle. Many standard vehicles require drivers to be at least 21 years old with a licence held for one year. Larger vehicles, SUVs and premium models often require drivers aged 25 or older with longer licence history. Check the specific age requirement shown during booking.
Yes. Additional drivers can be added at pickup for a daily fee. They must present a valid driving licence and meet the same age and licence requirements as the main driver. All drivers are registered on the rental agreement and covered under the terms.
Vehicles are collected from the local company at the location and time you selected during booking. Pickup may be at a desk, a terminal meet point or with delivery to your accommodation depending on the provider. Return procedures are confirmed in your voucher.
Your voucher contains precise pickup instructions including the company name, address and contact details. Some companies operate desks at airports or stations. Others arrange a meeting point near the terminal or deliver the vehicle to your hotel. The exact method depends on the local company assigned to your booking.
You present your documents and the voucher. The company verifies your details and explains the rental agreement terms. You sign the contract which lists any existing damage to the vehicle. Inspect the vehicle carefully and confirm that all noted damage is recorded. You receive keys, registration documents and contact information for support during your rental.
Some companies offer key drop-off outside operating hours. This must be arranged in advance. Contact the local company using the details in your voucher to confirm availability and instructions. An inspection may be conducted the following business day.
Austria has well-maintained roads and clear traffic regulations. Motorways and expressways require a vignette sticker. Speed limits are enforced strictly. Winter driving conditions require specific equipment and caution on alpine routes.
Yes. A vignette sticker is required for motorways and expressways. You can purchase one at the border, petrol stations or online before you travel. The vignette is not always included with the vehicle, so confirm with the local company at pickup or arrange it as an optional extra when booking.
Speed limits are 50 km/h in urban areas, 100 km/h on rural roads and 130 km/h on motorways unless otherwise posted. Traffic drives on the right. Speed cameras are common and fines are issued for violations. Always observe posted limits, especially in villages and construction zones.
Cross-border travel to neighbouring countries is generally permitted but requires advance notice and may involve additional documentation or fees. Some countries need specific permits. Inform us during booking if you plan to leave Austria so the local company can provide the necessary paperwork and confirm any restrictions for your vehicle.
Winter tyres are mandatory from November to April when snow or ice is present. Many alpine roads are cleared regularly but remain winding and steep. Snow chains may be required on certain routes. Winter equipment can be arranged as an optional extra at booking. Check weather and road conditions before travelling into mountain areas.
Plans change. If you need to adjust or cancel your booking, contact us as early as possible. Policies depend on how far in advance you notify us and the specific terms of your reservation.
Email us at [email protected] with your booking reference and cancellation request. Include your full name and original pickup date. We process cancellations promptly and confirm the outcome by email. Refund eligibility depends on how much notice you provide and the terms stated in your confirmation voucher.
Contact us or the local company directly using the details in your voucher. Small adjustments to pickup time on the same day can often be accommodated if you notify the company in advance. Significant changes to dates or times should be requested through us to ensure availability and adjust the booking correctly.
Still have questions? Get in touch with us at our contact page and we will respond during office hours, Monday to Sunday from 8:00 AM to 8:00 PM GMT+1.